Live Chat — How it Works

Ngage Live Chat captures the details you need

Live Chat designed for prospect conversion

When we engage website visitors learning about your firm, we ask the right questions, building the trust they need to hire you as their counsel. Their answers give you the data you need to determine if they’re the right type of client to grow your firm.

A sampling of Ngage Live Chat features

  • Text-to-chat

    With our “text us” option, visitors can initiate a chat with you from mobile devices.

  • Live transfer

    Ngage transfers chats to your phone in real time so you instantly connect.

  • Instant callback

    We call your phone as soon as the chat is complete so you can connect with the visitor immediately.

  • Private eye

    We complete the lead details so you don’t have to, filling in the visitor’s information gaps.

Seamless integration and mobile lead tracking

Engage, interact, connect

Ngage makes your website dynamic and interactive, helping you maximize your web presence and double your conversion rate. We also offer deeper integrations that go beyond your website, including seamless integration with Facebook Messenger as well as Avvo and legal directories and profiles. More exposure and better access = additional lead opportunities.

And you’ll never miss another lead with the free Leads Manager app for Ngage clients. Receive real-time notifications for new leads and reply to prospects using SMS/text, email or phone. Built-in templates expedite your responses, giving you more control over your intake process and allowing you to connect with the right clients at the right time.

Watch how it works.

Learn more about Ngage Live Chat