Most businesses consider customer satisfaction to be a top priority. Impressing legal consumers, however, is uniquely challenging. People consider hiring an attorney when things could go wrong, are about to go wrong, or have already gone wrong. This means legal consumers often form their opinions while they are under stress. How can you use this information to improve your practice? Can understanding this stress help you interact with clients better, earn more referrals and, ultimately, grow your practice? This whitepaper takes a closer look.
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