Every call to your firm answered
Make a good – and lasting – first impression
Prospects and clients expect to be able to reach the firm quickly. Your responsiveness has an impact on who prospects hire, and your clients want attorneys that are always there for them. Our attorney-trained team ensures every caller receives an empathetic, professional response, during which time we also determine each call’s importance and priority and direct it appropriately.
Never miss a call
An irreplaceable extension of your firm
Every call answered any time of day or night, capturing leads and reassuring clients
We only work with law firms, so we speak your language and that of your callers
Your firm, your message
Every call answered with a brand message and tone consistent with your firm
Non-English speaking callers greeted by a bilingual team member
Satisfy clients and potential clients
Built for law firms
Intake Conversion Expert’s (ICE) answering services have been designed around a precise formula to maximize lead retention and client satisfaction for your law firm. From the first phone call, this winning combination ensures that a client’s lasting impression of your law firm is one of confidence in your ability to represent them.
Make a mark with your responsiveness
We customize our answering services to fit your firm’s specific needs. We can serve as an extension of your firm by handling all of your inbound calls, or you can tap us to answer any combination of overflow, missed or other calls, all the time or only during specified times.
Technology and transparency: Making it personal
By using state of the art intake software, our specialists access your firm’s specific questions and retention criteria to ask the prospect your customized qualification questions. Automation technology routes your leads to your firm, removing any chance of error. Our software integrates seamlessly with the industry-leading intake and case management system, flowing callers’ information directly to your firm.
You will receive comprehensive reports covering all calls and metrics.
Additional outbound services drive firm growth
On the spot scheduling
Eliminate phone tag with clients, and stop potential clients from shopping around, when we schedule an appointment with your caller for you. We act as an “admin” on your calendar, scheduling the appointment at an available time based on parameters you’ve given us. This service is included in our offering; there is no additional fee.
Save time when you stop chasing down potential leads and let us do it for you. We follow up on all of a law firm’s electronic leads – email, chat, web forms – and qualify them based on its specific intake parameters. We transfer only those that are a good fit for follow-up. We draw on our extensive experience qualifying and retaining over 100,000 cases for law firms to make sure only the right leads come to your attention, and you pay only for qualified leads.
See how other attorneys use ICE to always be available
We were having issues with other answering services not answering the phones or putting people on hold for too long, so we knew we needed to make a switch. So far, we are very pleased with ICE and how they handle our afterhours and overflow calls.Hannah M. Snyder, Digital Marketing Manager Marks & Harrison
ICE’s round-the-clock coverage has ensured someone is always available to respond to clients and prospects, which provides the level of service our firm represents. Because they work only with law firms, the onboarding was fast and easy too.Larry Disparti, Founder/Owner Disparti Law Group