Tips for Managing Negative Online Feedback
In this webinar, Josh King, former Chief Legal Officer at Avvo, discusses ways to help lawyers and law firms get comfortable with the rapid proliferation of online feedback and the most effective – and ethical – ways to respond. Lawyers who watch this webinar will learn about:
- The spread of online feedback via social media and review sites, and the importance of this trend to professional services and reputation.
- Why suing for defamation is the technique of last resort.
- Avoid violating the ethics rules around misleading advertising and attorney-client confidences when responding to online feedback.