Recent Articles
Speed Is Key When Responding To Inquiries
Consumer expectations have changed. Before the internet and smart phones, and certainly before the pandemic, law offices were simpler places where a receptionist answered calls from prospective clients, and then lawyers or paralegals called them back. But with technology accelerating the pace of… well, just about everything, consumers want immediate satisfaction in the form of…Read More
5 Ways Lawyers Can Keep Leads Alive
Lawyers often don’t think in terms of leads—warm or cold. But if you have calls coming in and then wonder why your client roster isn’t growing, you may be giving up too easily on your leads. That tendency to stop following up has led legal intake expert Denny Newberry, former Vice President of Business Development…Read More
How to Find the Right Answering Service for your Legal Practice
It’s easy to find someone to answer your phone. What’s less easy is cloning yourself or your most informed, well-trained staff members to keep up with the calls, emails and web forms that need a reply. That’s where legal answering services come in. Whether you simply need someone to pick up the phone after hours…Read More
Email Scams and Your Law Office: 5 Tips to Protect Your Practice
Everyone gets them: poorly worded emails that purport to be from trusted brand names like PayPal or the Home Depot and then implore you to fix an account problem, claim a prize, or answer a survey. You may spot them right away…or maybe you’ve been fooled into giving up sensitive account information or downloading a…Read More
Consumers’ Digital Demand and How Your Law Practice Can Meet It
As we look ahead to a summer with a well-vaccinated population, it almost feels like things could be returning to normal. But even though the second half of 2021 will, hopefully, put more of the pandemic behind us, many of the structural and behavioral changes that resulted from it are likely to stick—including consumer expectations…Read More
How Your Practice Can Adapt to COVID-19-Related Changes
Back in March and April, when much of the country was shut down due to the COVID-19 pandemic, a common prediction held that many attorneys would be busier than ever once the shutdown ended. Indeed, with courts across the country closed, clients found their legal matters put on hold. Whether your practice is busier than…Read More
Could COVID-19 Change Your Law Practice…for the Better?
At some point this spring or summer when half the world was in quarantine, your law practice changed. More of your staff may have started working remotely or were furloughed while you met with clients via phone calls and video conferences. For law practices, many of these changes will likely be temporary. There will likely…Read More
Moneyball for Lawyers: How Tracking Data Can Help Your Practice
The word “data” conjures science labs and complex algorithms—hard math that not all lawyers feel comfortable discussing, let alone using. Yet the data that matters to a law practice is usually pretty straightforward—the number of criminal cases a firm took to trial in a particular county or how long it took a family law practice…Read More
Consumer Behavior During a Pandemic
This article focuses on the consumer data referenced in our research report: 7 Best Practices for Attorneys Adapting to COVID-19. How are clients and those looking to hire an attorney behaving since the COVID-19 pandemic? In late April and early May, we surveyed approximately 2,400 visitors to several Nolo network sites, including AllLaw.com, CriminalDefenseLawyer.com, DrivingLaws.org,…Read More
How Attorneys Are Coping in the Pandemic
Martindale-Avvo surveyed attorneys to gain insight into how they are managing during the COVID-19 pandemic. As states begin reopening, attorneys are adapting to the new reality, complete with safety protocols, shifting practice areas, and declining revenues. These are the main takeaways. Revenues Are Down for Most In the survey, we asked 210 of you about…Read More
How to Leverage Social Media During a Crisis
Whether your law practice is a social media success story or your firm doesn’t even have its own Facebook page, now is the time to up your social media game. Keeping in touch with clients and maintaining a strong online presence can help your practice survive during a crisis and tee it up for future…Read More
How to Use Google to Improve Your SEO
Most law firm websites have room for SEO improvement. Just updating your site with simple changes using basic tools can improve your Google rankings, which is how many (if not most) clients discover your practice. If your casework has slowed over the last few weeks, consider using the downtime to retool your website. One worthy…Read More